Frequently Asked Questions

Everything you need to know about bringing Eroma into your home.

What is the typical delivery timeframe for furniture items?

Standard shipping usually takes 5-10 business days for in-stock items. Large furniture pieces requiring white-glove delivery may take 2-3 weeks depending on your location.

Do you offer a warranty on your home decor and furniture?

Yes, all Eroma furniture pieces come with a 12-month limited warranty covering manufacturing defects and structural integrity under normal household use.

What is your return policy for home textiles?

We accept returns on unused textiles, such as rugs and cushions, within 30 days of delivery. Items must be in their original packaging with all tags attached.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking link. You can also monitor your order progress through the 'My Account' section on our website.

Are your wood products sustainably sourced?

At Eroma, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment plans through Afterpay and Klarna.